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Shipping & Returns

When will my order ship?

In the case of downloadable items, they are available for download immediately after the PayPal verification has completed (20 seconds or so).  Your order will remain available to download for a period of 7 days.  Please contact us if you have any problems with your downloads.

Other items are shipped 1 to 2 business days after your order is placed. Since our products are sourced from multiple manufacturers and suppliers, order processing and shipping times will vary. You can find if your order was shipped and the delivery estimates in the order summary. Log in with your User Name and Password, click on Order History, and click on the order number. 

When can I expect my order to arrive?
The number of business days from your date of order that it will take for the product to arrive at its destination will vary. We provide a range of dates since we only deliver on weekdays. For multiple product orders, we will do our best to have all products arrive on the same day. However, because some of our products may be shipped separately, actual delivery dates are subject to the schedules of the delivery service being used. 

What happens if my shipment is lost?
All items purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

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